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Sometimes, the solution is simpler than you might think. If your hoop earrings aren't clicking into place, it could just be a matter of realignment. Gently press the post of the earring upwards with the back of your thumb. You should feel it click back into place securely. If you continue to experience any issues, feel free to reach out to our customer support team for assistance. We're here to ensure that you can enjoy your jewellery hassle-free!

We offer a wide range of high-quality, water-resistant products that you can confidently wear in the shower. However, it's important to note that not all of our jewellery is water-resistant. To ensure your piece is suitable for showering, please check the product listing online and look for the "Water Resistant" label. 

We offer a wide range of high-quality, water-proof products that you can confidently wear in the ocean. However, it's important to note that not all of our jewellery is waterproof. To ensure your piece is suitable for water activities, please check the product listing online and look for the "Waterproof" label. This way, you can enjoy your jewellery worry-free while making a splash in the ocean!

Absolutely! Every Zafino piece is created nickel-free and hypoallergenic, ensuring that even those with sensitive ears can enjoy our jewelry with confidence. We understand the importance of comfort and wearability, so rest assured that our earrings are designed to be gentle on your ears, allowing you to enjoy wearing them without any discomfort. However, if you have any concerns or specific sensitivities, we recommend consulting with a healthcare professional before making your purchase.

We offer 14-day exchanges for all orders purchased via our website. Please have your order confirmation email  ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.