Warranty Policy

Warranty Policy

At Zafino, each piece of jewellery is carefully designed and quality checked before leaving our studio. However, in rare cases a manufacturing fault may occur.

We offer a 6-month warranty from the date of purchase against manufacturing defects in materials or workmanship.

This warranty is provided in addition to your rights under the Australian Consumer Law, which guarantees that goods must be of acceptable quality.

 

 

Warranty Period

Our jewellery is covered by a 6-month warranty from the date of purchase for manufacturing faults.

If a valid manufacturing fault is identified within this period, we will provide a suitable resolution in line with this policy.

 

 

What Is Covered

This warranty covers manufacturing faults, including defects caused by workmanship or materials. Examples may include:

  • Faulty clasps or closures

  • Loose stones due to setting faults

  • Broken soldering or links caused by production defects

  • Structural faults identified during normal wear

Each claim will be assessed by our team to determine whether the issue is a manufacturing defect.

 

 

What Is Not Covered

Our warranty does not cover issues caused by normal wear, misuse, or external factors. This includes:

  • General wear and tear from everyday use

  • Tarnishing or fading of plated jewellery over time

  • Scratches, dents, or bent components

  • Lost items or missing pieces

  • Damage caused by chemicals, perfume, saltwater, chlorine, or cosmetics

  • Damage caused by pulling, excessive force, or accidental impact

  • Repairs or modifications performed by third parties

Jewellery is delicate by nature and should be handled and stored carefully to maintain its condition.

 

 

Warranty Claims

If you believe your item has a manufacturing fault, please contact our customer care team with:

  • Your order number or proof of purchase

  • A clear photo of the issue

  • A brief description of the fault

Our team will review your claim and advise the next steps.

In some cases, we may request the item be returned to us for inspection.

 

 

Resolution for Approved Claims

If your warranty claim is approved, we will at our discretion:

  • Repair the item, or

  • Replace the item with the same style (subject to availability), or

  • Offer a store credit if repair or replacement is not possible.