Return Policy

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

- Unused and in the same/original condition as received

- In its original packaging

- Accompanied by proof of purchase (packing slip)

- A genuine Zafino piece

Please note: for hygiene reasons, we do not accept returns on earrings. We also do not accept returns on gift vouchers.

EU customers: see our EU Right of Withdrawal policy for your specific rights.

Returns must be lodged through our Returns Portal. Simply enter your order number and follow the prompts to select a refund or exchange and generate your return label.

- Australia, USA, Canada, UK & EU customers - you'll be directed to a local returns hub in your region through the portal. Return shipping costs are deducted from your refund amount.

- All other international customers - you're welcome to use the portal to lodge your return, however you'll need to arrange your own return shipping using a tracked and insured service. Return postage costs, including any applicable customs duties or import fees, are the responsibility of the sender.

Return postage is at the customer's expense, and Zafino cannot accept responsibility for items lost or damaged in transit.

Once we receive your return and confirm its condition, we'll process your refund. Please allow up to 10 business days for the funds to appear in your account. For updates or questions, reach out to us via the chat bubble on our website homepage - it's the fastest way to get in touch with our team.

If you've simply changed your mind, we're happy to offer a refund (excluding earrings). Original shipping fees are non-refundable and will be deducted from your refund total.

Discount codes, vouchers, and credit notes must be applied at checkout. We're unable to apply discounts or codes after payment has been completed. If you're having trouble using a code, just reach out via the chat bubble for quick help.

All Zafino jewellery comes with a 3-month warranty from the date of purchase for manufacturing defects.

Lodge your Return

Our warranty does not cover:

- Mishandling or accidental damage

- Normal wear & tear

- Ageing or natural tarnishing

- Damage caused during shipping

For tips on keeping your jewellery looking its best, visit our Jewellery Care page.

Items purchased from a Zafino stockist must be returned directly to them - we're unable to accept or refund stockist purchases.

Due to hygiene reasons, we don't offer refunds, exchanges, or credit notes on earrings unless deemed faulty. Detailed size and dimension info is included in each listing to help you choose with confidence.

- Returns must be lodged within 14 calendar days of the delivery date

- Items must be unused, in original condition, and in original packaging

- Proof of purchase (packing slip) is required

- Item must be a genuine Zafino piece

- Earrings & Gift vouchers are non-returnable

These terms apply in addition to your rights under Australian Consumer Law and, where applicable, EU consumer protection law

- Australia, USA, Canada, UK & EU - returns are processed via a local returns hub; return shipping costs are deducted from your refund

- All other international regions - customer is responsible for arranging their own tracked, insured return shipping, including any customs duties or import fees

- Zafino is not liable for items lost or damaged in transit during return shipping

- Original outbound shipping fees are non-refundable and will be deducted from change-of-mind refunds

- All Zafino jewellery is covered by a 3-month warranty from the date of purchase against manufacturing defects

- Faulty items will be repaired or replaced at no cost to the customer

- Warranty does not cover damage from mishandling, accidental impact, normal wear and tear, ageing, natural tarnishing, or shipping damage

- Faults must be reported via the chat bubble on the Zafino website

Exchanges can be selected as an option through the Returns Portal

- Items purchased through independent Zafino stockists are not eligible for return through Zafino directly

- These must be returned to the original stockist in accordance with their return policy

- Earrings are non-returnable and non-exchangeable for hygiene reasons, unless deemed faulty

- Gift vouchers and credit notes are non-returnable

- Discount codes, vouchers, and credit notes must be applied at checkout and cannot be added retroactively

- Customers outside AU, USA, Canada, UK, and EU must arrange and pay for their own return shipping

- Customer is responsible for any customs duties, import fees, or taxes incurred on the return

- Zafino recommends using a tracked and insured shipping service, as the company cannot take responsibility for lost or damaged returns