FAQs

We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. Zafino is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

No, we currently don't have a retail store. However, we stock 100s of beautiful boutiques across Australia & NZ. Check out our key stockists to find your closest Zafino stockist.

You are currently browsing our Australian Website. All prices are charged in AUD. There is a currency converter if you wish to shop in another currency, however only NZD & USD is currently supported

Yes, we offer 14 business day returns on all items. To read our full Returns Policy CLICK HERE

Please CONTACT US with your order number and a photo of the fault. For Australian customers text us via the chat bubble for the quickest response. Once we receive your request we will arrange a replacement or refund for you.

Please CONTACT US with your order number and style you’ve incorrectly received. Once we receive your request we will insure you receive your original order.

When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team Via Text or Email.

If the items in your order are in stock, your order will be dispatched same business day if placed before 10am AEST or the next business day if placed after.

During busy periods, promotional events and sales there may be delays on the dispatch of your order.

Within Australia, we can ship to a PO Box, but sadly cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.

Our warehouse starts processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment.
Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change the quickest way to contact our team is via the Text Us button in the bottom right hand corner.

We’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

Zafino Gift Cards are valid for 3 years from the date of purchase. E-Gift Cards will receive an email notification with code to use at checkout.

Yes! We are more than happy to extend your voucher/store credit if it is requested within 4 weeks of expiration.

Yes, you can be! Go to the product you wish to purchase, select the colour and size and when the style is out-of-stock an email address field will appear. Once you sign up, you will be notified once we receive delivery.

As soon as we receive your return back into our warehouse, we will contact you. Please allow 3-5 business days for our team to process your return and your accounts to be credited.