Privacy Policy

This Privacy Policy describes how zafino.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Terms of Service

By consenting to Zafino’s SMS marketing at checkout or via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts such as review requests. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe, reply STOP to any message or use the unsubscribe link provided. Standard message and data rates may apply.

For assistance, text HELP or contact us at hello@zafino.com.au.

We may modify any telephone number or short code used to operate the service at any time. You will be notified of such changes. Please note that any messages sent to an outdated number or short code may not be received.

To the extent permitted by applicable law, Zafino is not liable for failed, delayed, or misdirected delivery of information sent through the service, or for any errors in such information.

Privacy Policy for SMS Collection

We value your privacy and the information you consent to share in relation to our SMS marketing service.
We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts such as requests for reviews.

Opt-in data and consent for text messaging will not be shared with any third parties, except for our messaging partners, and only for the purpose of enabling and operating our text messaging program.

Zafino’s website uses cookies and similar tracking technologies to help keep track of items you place into your shopping cart — including when you have abandoned your cart. This information is used solely to determine when to send cart reminder messages via SMS.

If your privacy policy mentions any sharing or selling of data, please note:

“The above excludes text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.”

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

Device information

Examples: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose: to load the Site accurately for you and perform analytics on Site usage.
Source: collected automatically through cookies, log files, web beacons, tags, or pixels.
Disclosure: shared with our processor Shopify.

Order information

Examples: name, billing address, shipping address, payment information, email address, and phone number.
Purpose: to process orders, arrange for shipping, issue invoices, provide order confirmations, communicate with you, and screen orders for potential risk or fraud.
Disclosure: shared with our processor Shopify.

Customer support information

Examples: name, address, email, and phone number.
Purpose: to provide customer support.
Source: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above.

For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
We may share information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Please note:

This excludes text messaging originator opt-in data and consent, which will never be shared or sold to any non-affiliated third parties.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

For example:

We use Google Analytics to help us understand how our customers use the Site. Learn more here or opt-out here.
We may share information about your use of the Site and your interactions with our ads on other websites with advertising partners, through cookies or similar technologies.

You can opt-out of targeted advertising by visiting:

You can also visit the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to provide our services, which include: offering products for sale, processing payments, shipping orders, and keeping you updated on new products, services, and offers.

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

Your consent;
Performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests.

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you request its deletion.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to personalise your experience and support our operations, including SMS messaging and cart recovery.
This includes:

Tracking items placed in your cart, including when you have abandoned your checkout.
Determining when to send cart reminder messages via SMS (where consent has been provided).
Analysing browsing behaviour to improve site functionality and performance.

Cookies may be session-based or persistent and can remain on your device for between 30 minutes and two years.
You can control cookies through your browser settings, though disabling them may affect your experience.

Learn more about cookies and how to manage them at www.allaboutcookies.org.

Location-Based Information (if applicable)

If you choose to enable location tracking while using our website or services, we may collect and use that information to provide personalised offers, recommend nearby stockists, or tailor SMS messages.
This data is collected only with your explicit consent and is not shared with third parties for marketing purposes.

Do Not Track

Please note that we do not alter our data collection and usage practices when a “Do Not Track” signal is detected.

Changes

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices or if you would like to make a complaint, please contact us at:
📧 hello@zafino.com.au
📍 Zafino Pty Ltd, 5/45 Vere St, Richmond VIC, 3121, Australia

If you are not satisfied with our response, you may lodge a complaint with Fair Trade Australia or your local data protection authority.

Last updated: October 2025