Returns & Exchanges

At Zafino, we’re committed to creating jewellery you love. If for any reason you're not completely satisfied with your purchase, we’re here to help make it right. Please contact us to arrange a return or exchange.

Returns

You’re welcome to return your item within 14 days of receiving your order.

To be eligible, your item must:

• Be unused and in its original condition
• Include original packaging
• Include proof of purchase (packing slip)

Please note:

For hygiene reasons, we do not accept returns on earrings. We also do not accept returns for gift vouchers.

How to Return Your Item

Returns must be posted to:

ATT: ZAFINO RETURNS

5/45 Vere St

Richmond VIC 3121

Victoria, Australia

Return postage is at the customer’s expense.

We recommend using registered, insured post via Australia Post as we cannot accept responsibility for lost parcels.

Refunds

Once we receive your return and confirm its condition, we’ll process your refund. Please allow up to 10 business days for the funds to appear in your account.

For updates or questions, reach out to us via the chat bubble on our website homepage — it’s the fastest way to get in touch with our team.

Change of Mind

If you’ve simply changed your mind, we’re happy to offer a refund (excluding earrings). Please note:

Original shipping fees are non-refundable

These will be deducted from your refund total

Gift Vouchers, Credit Notes & Coupons

Discount codes, vouchers, and credit notes must be applied at checkout.

We cannot apply discounts or codes after payment has been completed.

If you’re having trouble using a code, just reach out to us via the chat bubble for quick help.

Faulty or Incorrect Items

If you believe your item is faulty or incorrect, please contact us via the chat bubble on our website.

All Zafino jewellery comes with a 3-month warranty from the date of purchase for any manufacturing defects. If your item is deemed faulty, we’ll repair or replace it at no cost.

Please note:

Our warranty does not cover:

• Mishandling or accidental damage
• Normal wear & tear
• Ageing or natural tarnishing
• Damage caused during shipping

For tips on keeping your jewellery looking its best, visit our Jewellery Care page.

Stockist Purchases

If you purchased your Zafino jewellery from one of our stockists, please contact them directly for any returns or exchanges.

We are unable to refund purchases made via our Stockists.

A Quick Note on Earrings

Due to hygiene reasons, we do not offer refunds, exchanges, or credit notes on earrings unless the item is deemed faulty. We include detailed size and dimension info in each product listing to help you choose with confidence.

If you need assistance, our team is always happy to help — just send us a message via the website chat bubble.